When you accept this, you can actually deal with Unreasonable People. We all seem to run into Unreasonable People, all the time. In fact, it seems like Unreasonable People go out of their way to find us! It becomes difficult and ruins our day. We can change...
We don't think that's really the right question. The right question, or rather the first question, is "Why are asking questions the only way to build a win-win solution?" First, what is a "win-win" solution? Simply put, it's a solution that works for both of...
Trust is an intimate and fragile thing, hard to build and easily broken. The most important aspect of trust turns out to be risk. Trust is directly linked to risk – the greater the risk in a relationship, the less we will see or...
As the leader of a management team, you need your team members to be aligned in their thinking and decisions. You also need them to be supportive of each other and make timely decisions that are focused on the best outcomes for the organization. This...
Yes, it is hard to confront people, to screw up our courage and take them on. So, some advice – DON’T! Confrontation is simply one approach to fixing a problem, addressing someone’s behaviour that we may not like. And it’s not a very...